Some testimonials from genuine customers we’ve worked with.
I have now had my Hot Tub since the middle of July – it was installed just in time for the start of the school Holidays. To say it has been a hit would be an understatement!!!!!! It has been great for the kids and their friends over the summer – no need for a paddling pool any more. My children are 11, 7 & 2 and it has been well and truly enjoyed by all. I look forward to my bubbles every evening and it’s been a good place to spend time with the kids.
Caroline and Kevin have been friendly and efficient – nothing is too much trouble. They reply promptly to any communication be it phone, text or email and it has been a pleasure to do business with them.
I would definitely recommend them to anyone thinking of buying a Hot Tub, or anyone that has already got one.- Maria, Plymouth
Please feel free to use the following on website or other publicity.
If you have a problem with your hot tub and it is out of warranty you need look no further.
We had a suddenly half empty hot tub which turned out to be due to a completely unsuspected major rodent infestation.
Kevin arrived promptly as arranged for what he thought might be a half day job. Access was a major problem as the tub is sunk into decking. It took all of the first day just to expose the damage. He rescheduled to come back and complete the job over the next 2 days working without complaint in the most foul wet and windy weather.
Replaced all the decking and all for a very reasonable charge.
When the tub was back up and running there was a minor problem with the air control which we could have lived with but Kevin insisted on returning to sort it, taking another half day for which he did not charge. He also replaced a blown light bulb which I had ordered to replace myself – not part of the original job at all.
If you want someone to sort your hot tub problem promptly, efficiently, reasonably and with obvious pride in doing the job properly then Kevin is your man.
One more bit of advice – if you run a tub outdoors in the winter beware – the warmth and the insulation material combine to make a perfect home for rodents – ours even had a nice round hole for the cable to go through under the level of the decking – might as well have had a welcome mat. For years no problem but this winter they found it!- TP, South Hams, 0303 040 1013
Just wanted to send you a quick email to let you know how happy we are here with the services you’ve provided. When looking for a company to maintain our hot tubs we were very impressed by your comprehensive range of services and even more impressed when this was backed by an efficient and friendly service! We’d recommend you guys to everyone …
Rosemary- Rosemary Beal, Avocet / Curlew Bigbury Bay
Evening my new friends!
Just wanted to say how impressed I was with the levels of service and care provided by you guys!
For those of you reading this … here’s my story:
I bought a second hand hot tub out of the paper – looked great and was a great price!
Found Hot Tub Spares and Repairs in Google and arranged for the hot tub to be collected and brought back to my place.
Long story short – the cabinet of the tub was corroded so much that when we moved it the whole thing collapsed. What started out as a quick collection and removal job turned into a day long saga involving 7 of my friends as we had to physically lift the hot tub out and into it’s new home … usually it would just be wheeled in and out on Kev’s hot tub trolley!
So all the pumps and so on had to be removed and we arranged a price for Kev and Caroline to come back (once I’d built a new frame for it) to put it all back together.
Kev did this from photo’s and from memory! All the pumps and so on went back in without a hitch and the tub was recommissioned and set back up working like a dream!
So not once did they moan about the tub, the time it took and overall they were very professional and I’ve actually made two new friends
Thanks guys – glad we called you in the first place and LOVE our new tub!- Robbie Savage, Paignton, 07828 818721
Kevin and Caroline were recommended to me by a work collegue. An incident with the main electricity supply to my home resulted in some damage to some of my property, one of them being the jacuzzi. Within 48 hours of contact, they arrived to make good the damage and set about a full service. We had a most enjoyable afternoon!! A part had to be ordered, but Kevin was able to put in a tempory but safe fix, so we didn’t have to be without the use of the tub! The next morning Kevin texted me to check that everything was okay, I was impressed with the aftercare service, as its usually me do the chasing up…. a refreshing change! So nice to find someone reliable! Angela- Angela Hansford, Plymouth
Kevin and Caroline provided us with first class service, responding quickly to a call to deal with a failed pump. The pump was checked and replaced. Additionally Kevin discussed other issues with our hot tub and resolved a long standing problem easily and quickly. I would have no hesitation in recommending this company for their competence, professionalism and friendliness.- Dr Jack
If you own a hot tub and it requires repairs or servicing, or are considering buying one, I would look no further than Caroline and Kevin. In an age where customer service and value for money is invariably no more than lip service, they more than deliver. Some years ago I researched hot tubs. Several friends had gone down the Chinese route. I bought locally having been convinced that I was getting the tub along with the full after service maintenance and back up package. Having received my first annual service, the company folded. I struggled to find someone who could or would service my tub and thus risked loss of the tub warranty. Kevin and Caroline were recommended to me. They were amazing. Caroline managed to get my warranty reinstated and over the ensuing years they have serviced and maintained my tub. They provide the full package.. Not only is the servicing and maintenance of the highest standard, but Caroline provides all the back up chemicals and products at very competitive prices. This year my tub malfunctioned. Kevin and Caroline attended at very short notice, serviced the tub and traced the fault to an earth in the armour cable supplying the electricity. Not only are they efficient, they are really friendly and well humoured. My one disappointment being that Kevin has updated his Makita radio to a digital this year. Part of the pleasure of them attending was watching Kevin getting frustrated with the reception and Caroline teasing him about it.- Derek Farrow Pillaton
Dear Kevin and Caroline
I am just writing to thank you both for a really excellent (ex RN club swinger) job on our Jacuzzi. I know that you worked really hard on it and I am sorry I wasn’t present to be more engaged in the process. Suffice it to say to have it all mended, and properly, for a really reasonable cost leaves me very content.
Do lets keep in touch for when we move house.
Emma and I send our very best wishes.
Charles- Charles Howeson Smallack Barn
From the moment we dealt with Caroline and Kevin, we received fantastic customer service. On the day of installation nothing was too much trouble for them. The hot tub had to be lifted by crane over the roof of the house and it was a seamless operation. They spent time with us to make sure we understood how to operate the controls and their attention to detail was excellent.
It was a pleasure dealing with both of them. Highly recommended.
Ken and Jackie
Hi Kevin & Caroline just a brief note to thank you for all your help, guidance and efforts in supplying and fitting our new Jacuzzi. I mirror some of the other comments I have just read in that nothing was too much trouble – it was abundantly clear that both of you wanted us to reap the maximum enjoyment from the Jacuzzi with minimal fuss. We have never owned a Jacuzzi before so all you advice was most welcome. It is good to know that you are just at the end of a phone and we look forward to your future visits when you come to service the tub and replenish the chemicals. Tim & Kathy Roper Higher Compton- Tim & Kathy Roper, Higher Compton
Well I know nothing about hot tubs, I have googled to death looking and came across Hot Tub Spares and Repairs, well what can I say, firstly there was no hard sell just friendly advise whether I went with them or not. They were the only company that was only too willing to come to my house and run through some options which was a massive plus for us. If a company can offer house calls rather than just phone calls and see the hurdles prior to ordering that shows customer reassurance. To me it looked a challenge to get the tub into my back garden and looked like a crane would be needed, however kevin said no need for a crane and that he could do it, plus there was no cost for delivery. After being offered the deal of the year we wont boast but Caroline and Kevin really looked after us. We ordered a king LXi with all the trimmings and delivery was in 2 weeks. Due to my own commitments Caroline arranged the delivery and install for me on a Saturday, again another plus with a flexible service. Saturday arrived and on time my tub was delivered installed with the help of Dave’s ‘muscles’.2 hours later I was up and running with a complete demonstration and guidance, it was like going back to school learning, Caroline wouldn’t leave till I had passed the exam! We are really happy with the service and of course the hot tub, but its the customer care that means a lot to us, Caroline and Kevin are by far the friendliest and most helpful guys you could wish for. A website that shows them, that has real phoned numbers means its a company you can trust. We have no reservations in recommending these guys and will be to our friends shortly. Oh and as for the hot tub that’s pretty cool too. Thanks Caroline, Kevin and Dave.
Warmest regards Pete and Nyree x- Pete & Nyree, St Budeaux
Kevin & Caroline have been brilliant so good to find a small business that actually cares about services and customers, these guys are excellent and I would not hesitate to recommend them. The only reluctance on my part is that the more we do the busier Kevin will get. I had an issue with the lights on my tub and Kevin actually fixed it without the normal moan and we will need to order parts and that could take weeks. Would not hesitate in recommending these guys brilliant what more can I say.
- Gary, Exeter
Hi Kevin & Caroline
Just like to say a big thank you to you both. We are enjoying the Hot Tub you recently installed. Its a big hit with our son’s teenage friends!!! Although our dog Max feels left out. Its nice to deal with a family run local company that clearly prides itself on a friendly approach with an excellent level of customer service. The speed at which you attend to any problems is quite remarkable.
Mike & Paula- Mike & Paula Burr, Plymouth
It is now several months since you fixed an on going problem with our hot tub running continuously and overheating. Others had suggested turning it off as a possible solution or that it was functioning correctly. Not only did you fix the problem with replacing the control board at a very reasonable price including parts and labour but you were able to explain the functionality in lay man terms. In addition to this you came out quickly to identify the problem and then returned with the parts within a couple of days. I would not hesitate in calling for your assistance in the future and would certainly recommend you to others.
John- John Bladen
We were one of those people……..that just ordered out hot tub on the internet and had a kerbside delivery. We got it into place and then needed help to set it up. Kevin and Caroline were recommended by a friend so I called. They came out with a complete set of all the chemicals and all the help and advice we would need to get going. Talked us through everything, even the running of the tub that they had not supplied. We have had contact since as a few things went a bit wrong, my fault, a mix up with chemical levels and they helped get us back on the straight and narrow. They are so helpful I cannot recommend them highly enough. Thanks so much
- Jayne Plant
Me and my husband bought a hot tub second hand! Not knowing anything about them, just seen a good price and went for it! Big mistake! should have gone to the professionals ie: Kevin and Caroline. Got this hot tub didn’t have a clue what to do with it, sales people no help at all. Called Kevin he was with us in no time at all, took the time to show me how it all works, advised me on everything! Then lots of parts went wrong and Kevin put it all right at a very reasonable price!! just had our interests at heart! I cant recommend them enough, and will definitely use them in the future. Now we can enjoy our hot tub. Thank you so much.
Theresa and Kev- Mr & Mrs Bennett, Plympton, Gradeabarbers@blueyonder.co.uk
Thank you ever so much guys for delivering your promises, a superb product, fantastic advice and everything we should of bought the first time round! After a very bad experience with a local firm we were reluctant to purchase another hot tub, these guys were fantastic, the service was spot on, turned up on time and got the job done even though it was screaming down with rain, we are over the moon as a family and cannot speak highly enough for the quality of the product, the stereo system is the icing on the cake.
- Alford Family, Plymouth
A thank you to Kevin and Caroline for a stress free purchase and installation of my new spa, they even recommended a local builder who laid a patio base, anyone thinking of purchasing a new tub, should certainly contact them.
Paula- Paula, Plymouth
Had been having a lot of problems with company from whom we purchased hot tub and the poor service / maintenance contract provided. Contacted Kevin, who provided a great service, offered good advice over the phone, installed reassurance once again. Kevin came out next day, resolved the problem immediately and saved us a lot of money. Professional, knowledgeable and a fair guy – highly recommend
- Ian Philipson email@example.com
Brilliant, after hours service from Kevin & Caroline. What a great team. Certainly got us out of a fix- Roger Bannister firstname.lastname@example.org
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